Quantcast
Channel: Analysis – The Art of Service, Standard Requirements Self Assessments
Browsing all 158 articles
Browse latest View live

IT organization maturity

 I recently attended a meeting with one of our clients about the notion of upgrading from V2 to V3.  Their big question was why should they?...

View Article


Information about Google Search Company

Google is a search company based in the United States. It earns revenues through advertising, which is related to Internet searches, social...

View Article


Improve your consulting process by following DMAIC

Once you build a great consulting process with the Six Sigma DMADV application, don’t stop there. John Weathington says you should use the DMAIC application to constantly improve your process....

View Article

The Backdoor to Social Media

Despite the draw of accessing millions of regular users, many businesses are not yet ready to enter social media. There’s a host of reasons. They include: wrestling with compliance and regulatory...

View Article

Demand Management Goal and Objectives

The primary goal of Demand Management is to assist the IT Service Provider in understanding and influencing customer demand for services and the provision of Capacity to meet these demands. Other...

View Article


Information Security Management Security Controls

The set of security controls should be designed to support and enforce the Information Security Policy and to minimize all recognized and potential threats. The controls will be considerably more cost...

View Article

Knowledge Management

The quality of decision making within the Service Lifecycle depends on the ability and understanding of those parties involved, the understanding of the benefits and consequences of actions taken, and...

View Article

Data, Information, Knowledge, Wisdom (DIKW)

Knowledge Management Complete Certification Kit - Core Series for IT store.theartofservice.com/knowledge-management-complete-certification-kit- core-series-for-it.html Discover the latest business...

View Article


Incident categorization

During the initial logging of the incident, a category is assigned so that the exact type of incident is recorded. This information is important to allow effective escalation, trend analysis of...

View Article


The activities of Reactive Problem Management

The activities of Reactive Problem Management are similar to those of Incident Management for the logging, categorization and classification for Problems. The subsequent activities are different as...

View Article

ITIL Problem Manager

Supporting key business and strategic objectives with the provision of management information and analysis as directed within The IT Operations and Systems Management environment. …- Ensuring the...

View Article

Cloud Computing and business oriented risk analysis: A match made in heaven?

Cloud Computing and business-oriented risk analysis: A match made in heaven?   With any perceived advantage comes some form of risk, right?  Sometimes these risks are negligible, sort of like...

View Article

GE is promoting development of cloud computing systems for air traffic control

GE is promoting development of cloud computing systems for air traffic control   In the same way that cloud computing is being used to assist in operations for NASA’s recent Mars rover mission,...

View Article


BIG data might offer BIG benefits to some businesses

BIG data might offer BIG benefits to some businesses   Here’s a recent statistic to contemplate; around 75%-80% of all data accumulated by businesses is currently “unstructured”. What does this mean?...

View Article

The (US) Federal Government is capitalizing on BIG data technology

The (US) Federal Government is capitalizing on BIG data technology   It could be argued that large governments are the perfect candidates for BIG data technology. First off, they routinely process a...

View Article


TRIFACTA is bringing a visual approach to BIG data management

TRIFACTA is bringing a visual approach to BIG data management   Certainly it’s true that people tend to learn more from visual sources than from those which require internal computations. As the saying...

View Article

Why Hadoop is perfect for managing BIG data

Why Hadoop is perfect for managing BIG data   Anyone that’s spent any amount of time researching or reading about BIG data will have come across the term “Hadoop” at some point. In simple terms, Hadoop...

View Article


What function does Enterprise Architecture play for most businesses?

What function does Enterprise Architecture play for most businesses?   If you look at any problem or process from a vantage point (big picture), it’s often possible to arrive at solutions which are...

View Article

Why BIG data might soon play a central role in most IT careers

Why BIG data might soon play a central role in most IT careers   If there’s one thing you can count on, it’s that we’re going to continue to see extremely large amounts of data being collected from...

View Article

IBM’s Big Data Platform is fusing Hadoop with the Relational Database...

IBM’s Big Data Platform is fusing Hadoop with the Relational Database approach (among other things…)   Well, we might have just encountered a significant leap forward with IBM’s latest barrage of BIG...

View Article
Browsing all 158 articles
Browse latest View live


Latest Images